As the face of the library, it is essential for front-line staff to consistently provide excellent customer service. This class will discuss the importance of customer service, how to effectively communicate with all types of patrons, and self-care for staff in high patron-contact positions. Workshop will include small-group conversations and small-group role playing exercises. Click here to register
Learning Labs in Libraries and Museums: Transformative Spaces for Teens
“Learning Labs are innovative spaces that prepare youth to meet the challenges of a complex global economy and gain the skills they need to succeed in a rapidly changing world, while allowing them to follow their passions and to inspire one another.” http://www.imls.gov/assets/1/AssetManager/LearningLabsReport.pdf
Welcoming Children with Disabilities at Your Library
The following is a recap of a Webinar hosted by WebJunction on ways to make the library more inclusive and welcoming for children with disabilities: http://webjunction.org/news/webjunction/welcoming-children-with-disabilities-at-your-library.html
$2.2 Billion Reasons to Pay Attention to WIOA
ALA, Depts. of Ed. and Labor, IMLS to host webinar on workforce funding Washington, DC—On October 27, 2014, the American Library Association will host “$2.2 Billion Reasons to Pay Attention to WIOA,” an interactive webinar that will explore ways that public and community college libraries can receive funding for employment skills training and job search assistance from the recently-passed Workforce…
First Annual Library Programs2 Symposium
First Annual Library Programs2 Symposium October 9, 2014 / 1- 3:30 pm / University at Albany, Campus Center Ballroom We are bringing new and innovative types of programming information to libraries, schools and other institutions across the Capital District region and beyond. This event features exhibits of programs from educational, entertainment and cultural programming specialists. These informative displays will highlight…