A lunchtime webinar with Jeremy Johannesen, Executive Director of the New York Library Association. Find more information at: http://www.ny3rs.org/events/advocacy-webinar-3-2015/
STARCat Essentials Webinar
When: Thu, Mar 19, 10:00 AM Topics will include: – What is STARCat? – Searching – Placing Holds – My Account – Digital Catalog – BookMyne App – Facebook App Click here to register
Summer Learning Open House
April 9, 2015 from 9 am- 3 pm, come to the Summer Learning Open House at the STLS Service Center. Please register below.
Email Basics (Archive)
https://youtube.com/watch?v=5f-ZJJTUddc%3Brel%3D0
It’s Not Me, It’s You: Customer Service for Front-Line Library Staff (SCRLC)
As the face of the library, it is essential for front-line staff to consistently provide excellent customer service. This class will discuss the importance of customer service, how to effectively communicate with all types of patrons, and self-care for staff in high patron-contact positions. Workshop will include small-group conversations and small-group role playing exercises. Click here to register